FAQ
Q. How do I determine the size
of my dog.
A. The size corresponds to your
dog’s weight. Teacup fits dogs weighing 2-4 pounds, Extra small
fits dogs 4-8 pounds, Small fits dogs 8-14 pounds and medium fits
dogs 14-18 pounds.
Q. How do I clean my Yap Wrap.
A. All the Yap Wraps can be hand
washed and line dried or machine wash and tumble dry. Please do
not iron the handle as it is made with nylon and will melt with
iron.
Q. How can I adjust to fit my dog.
A. You can adjust the hook and loop
in the neck and chest area. The hook and loop is very strong and
will stay in place provided that you close them properly.
Q. How do I return my purchase.
A. Send the product back to: Yap
Wrap 3980 Cesar Chavez San Francisco, CA 94131 Tel: 415 346-8878 and 415 298-8059
Q. How do I contact Customer Service.
A. Please call us anytime at: 415 346-8878 and 415 298-8059 or email: customerservice@yapWraps.com
Q. How do I determine the size of
my dog.
A. The size corresponds to your dog’s
weight. Teacup fits dogs weighing 2-4 pounds,
Extra small fits dogs 4-8 pounds, Small fits dogs 8-14 pounds
and medium fits dogs 14-18 pounds.
Q. How do I clean my Yap Wrap.
A. All the Yap Wraps can be hand
washed and line dried or machine wash and tumble dry. Please do
not iron the handle as it is made with nylon and will melt with
iron.
Q. How can I adjust to fit my dog.
A. You can adjust the hook and loop
in the neck and chest area. The hook and loop is very strong and
will stay in place provided that you close them properly.
Q. How do I return my purchase.
A. Send the product back to:
Yap Wrap
3980 Cesar Chavez
San Francisco, CA 94131
Tel: 415 346-8878 and 415 298-8059
Q. How do I contact Customer Service.
A. Please call us anytime at: 415 346-8878 and 415 298-8059 or email: customerservice@yapWraps.com
Q. How do I know the status of my
order?
A. We will email you a confirmation and a tracking number of your order. Please make sure to provide us with your email address.
Q. What is your delivery time?
A. We normally ship within one to
two days upon receiving your order. We ship via UPS ground 5 days
delivery.
Q. Is shopping online with Yap Wraps
safe?
A. Yes, very safe. We use SSL (secure
socket layer) services to secure our website. All customer transactions
are secured by SSL encryption.
Q. Do you share your customers’
data?
A. Absolutely not. We value the privacy
of all our customers and under NO
circumstance that we will provide any information to other entities.
